Telephone:
1-877-360-8426
(Mon-Fri, 10am - 3:30PM Eastern)

Email:
customerservice@shapeez.com

Yahoo Messenger
(click icon below to connect)

Customer Service

Ordering Methods

For your convenience, you may order online with our secured server. MasterCard, Visa, Discover and American Express are accepted, with complete worry-free security. That means you have no liability if your credit card account is subject to any fraudulent use or charges while being used to place an order with us.

Shipping Policy

Orders are shipped via USPS Priority Mail and generally arrive 7-10 business days from date of order. If you have ordered and item currently out of stock on or which has been discontinued, you will receive and email to inform you. At that time, you may substitute, wait or cancel your order.

Return/Exchange Policy

We offer a 15 day return/exchange policy on all unworn garments.

For Exchanges

You may need to try another size to get the perfect fit. We will gladly exchange your unworn item for another size or style at no cost to you (the first exchange is on us) or you may choose to return your item for a full refund (see return policy below).

For Returns

We will refund the price of the returned product less all shipping charges. Refunds will be issued in the original form of payment. Please allow us 2-3 weeks to process your return.

All exchanges and returns require a RETURN AUTHORIZATION NUMBER (RA#). Please email your exchange/return request with your order number to: CustomerService@shapeez.com or call 877-360-8426. RA#s are sent via email within 24 hours of your request.

* Important notes about returning undergarments *
  1. Please make sure all tags and packaging are intact.
  2. We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
  3. Our foam cups are delicate and can easily be dented if shipped in a box that is too small. When sending the product back, we suggest you send it back in the original box to avoid damaging the garment You may obtain similar shipping boxes free at your local USPS location. We reserve the right to refuse returns or exchanges on items that have been soiled or damaged and garment will be returned to customer.

Send Returns, Exchanges or Damaged garments to the address below:

Shapeez
12306 Pissaro Drive
N. Potomac, MD 20878

*If your shipment is not insured and it gets lost or damaged, we have no way of issuing credit or making an exchange.

Errors or Damaged Merchandise

In the unlikely event we mistakenly shipped you the wrong product, or in the rare event of a factory defect, simply contact us with your order number. We will gladly provide a pre-paid shipping label so you may return the item(s). Our mistake will not incur any additional shipping cost to you.

Please understand, we are a small company. We cannot provide the same return policy of a major department store even though we would like to. Thank you for your understanding.

Cancellation Policy

Cancellations received prior to the shipment of merchandise will not in be charged.

Credit Card Transaction Policy

Upon submission of a credit card order via the Internet, we will seek an approval code from the customer's credit card issuer and charge the account for the full order amount at the time the order is placed unless your order contains an item not in stock at the time your order is placed. If we can not fulfill the order at that time, your credit card will not be charged until the product is ready to ship to you.

Privacy Statement

Please see our Privacy Policy for details.